Support Center

If you've forgotten your PIN, you can select "Forgot Passcode?" on the sign-in page. You'll need to answer your security questions to proceed with recovery. For additional security, you may also contact our support team.

Most transfers within Trust Banco complete instantly. External transfers typically process within 1-3 business days depending on the receiving bank. Wire transfers may take 1-2 business days.

Yes, we use industry-standard encryption and security measures. Your account is protected by a 6-digit PIN and optional biometric authentication. Never share your login credentials with anyone.

You can update most account information in Settings. For changes to sensitive information like your SSN or address, please contact our support team for verification purposes.

Contact us immediately at 1-800-TRUSTBANCO or email security@trustbanco.com. Lock your account and change your PIN right away. We'll investigate the issue and take appropriate action.